When something isn't working
Try the useful first checks and send a focused report through MindDrive support or the signed-out form.
Reviewed
Start with the action that failed and any message MindDrive shows. Keep unfinished writing available while you check the problem. Signing out, reinstalling or deleting an account is not a first step for a missing draft or unconfirmed save.
Try the first checks
- Check your network connection and whether other app content loads.
- Let an active save or restore finish, and follow any check or retry action shown.
- Check for an app update through the store.
- Once unfinished work is accounted for, reopen the app and try the action again.
- For missing entries, confirm the account, clear Review filters and check Write for drafts.
Use sign-in recovery, Review help or restore purchases when one of those guides matches the problem.
Contact support in the app
Open Settings, Get Help, then Message Support. Use Message Support on the support screen to send a request. My Support Requests lets you return to existing requests.
Chat with a Human appears when live chat is available. If it cannot open or is unavailable, use a support request instead.
Contact support without signing in
Use the website support form. Include what you were trying to do, the error message, your device type and the approximate time. Explain whether the problem happens every time or only after a particular step.
Do not send your password, App Lock PIN, authenticator setup key or recovery codes. Check screenshots for unrelated private information before attaching them.
Community questions
The MindDrive Reddit community is for public discussion. Use support for private account, access or billing details. A community post is not a private support request.